Terms and Conditions

Terms and Conditions

GENERAL RULES

1- Meals are delivered on the same day to the customer and stored in the refrigerator for the next day, and are not eaten on the same day of delivery.

2- On Friday off, except for the non-stop subscription.

3- There is no specific time for delivery.

4- Delivery hours are between 12 noon and 11 pm.

5- The delivery time may vary daily according to the conditions and pressure.

6- The customer has the right to stop the subscription for a period not exceeding:
A- 3 days for 1 week sub.
B- 7 days for 2 weeks sub.
C- 10 days for 1 month sub.

7- the carb can be changed once every 2 days after his subscription is activated.

8- The meals are fixed and cannot be changed or add any notes to the subscription.

9- The customer has to choose the meals before 48 hours of the delivery date, to be able to use choosing meals application option.

10- In case of subscription renewal without any delays, the customer has to renew his subscription before 48 hours of the expiary date.

11- In the event that the customer wants to cancel the subscription and recover the amount, the following will be deducted:

- When canceling the subscription in the first week, the price of the number of subscription days will be deducted from the total amount in addition to 10 KD operating fees.

- When canceling the subscription in the second week, the price of the number of subscription days will be deducted from the total amount in addition to 10 KD operating fees.

- The customer does not recover any amount if his subscription is canceled in the third and fourth week of the subscription.

- The amount is not refunded in the case of weekly subscriptions.

 

Terms and Conditions 

These terms and conditions govern your use of Proteinium website and App and your purchase of any Proteinium Meal Prep products, whether from the website or otherwise. by placing any order for Proteinium products or meal plans, you agree to be legally bound by these terms and conditions. Proteinium reserves the right, in its sole discretion to alter, amend, add, remove, or otherwise modify any portion of these terms and conditions at any time. by placing an order with Proteinium after these terms and conditions have been modified, you agree to accept all such modifications to the terms and conditions.

Disclaimer 

Proteinium shall not be responsible or liable, under any circumstances, for any illness or health problem that may result from the consumption of its prepared foods, meals, or other products. Proteinium may not be appropriate for certain people including people who 1) have food allergies; 2) are under 18 years of age; or 3) suffer from a medical condition that can be adversely affected by diet. Consult your physician before altering your diet or beginning any diet, nutrition, or fitness plan offered by Proteinium.

Not A Medical Service 

Proteinium does not offer medical advice, either on its website, App or otherwise. Consult a licensed physician or medical/healthcare provider if you have any medical questions about any foods, products, or meal plans offered by Proteinium. Proteinium meal prep program is not offered or intended to treat, mitigate, or cure any type of disease, sickness, or weight problem and is not a substitute for sound medical advice. nothing stated or presented by Proteinium, whether on the website or otherwise, is intended to be a substitute for professional medical advice, diagnosis, or treatment.

If you are breastfeeding/pregnant, our nutritional plans may not be suitable

Allergies

Proteinium shall not be liable for an allergic reaction you have to any foods, products, or meal plans, purchase from or delivered by Proteinium. we handle most allergens in our kitchen in every menu (mushrooms, celery, gluten containing foods, crustaceans, egg, fish, lupin, milk, molluscs, mustard, nuts, sesame seeds, soya). although we do take care with keeping our meals separated they could be cross contaminated in any of our meals at any time. we advise if you have any serious allergies to these groups of foods please do not order as your health will most defiantly be at risk. 

All of our meals contain an ingredients list which can be found in the app by clicking "details" when selecting a dish. please note we do not cater for specific dietary requirements as we batch cook our food, it is at the customers liability to check the ingredients prior to ordering.

Definitions

All references to "Protein", "Carb" , “Fat” and “Calories” are references to protein source, carb source, fat source and calories source.

Weight Loss 

We do not guarantee weight loss. weight loss will vary for each person based upon their individual weight, metabolism, age, activity level, and commitment to their plan.

Limitation of Liability

In no event shall either party’s aggregate liability arising out of or related to this agreement, whether in contract, tort, or under any other theory of liability, exceed the total amount paid by you to Proteinium. in no event shall either party have any liability to the other party for any lost profits or revenues or for any indirect, special, incidental, consequential, cover, or punitive damages however caused, whether in contract, tort, or under any other theory of liability, and whether or not the party has been advised of the possibility of such damages. the foregoing disclaimer shall not apply to the extent prohibited by applicable law.

Indemnity 

You agree to indemnify, defend, protect, and hold harmless Proteinium and its suppliers, licensors, affiliates, shareholders, officers, directors, employees, and agents from and against any and all claims, actions, awards, demands, damages, obligations, losses, liabilities, settlements, costs, and expenses (including, but not limited to, reasonable attorneys’ fees) arising from or relating to: 1) your use of and access to Proteinium programs and website; 2) your violation of any of these terms and conditions; and 3) your use of and consumption of any Proteinium food or other products. this indemnification shall survive the termination of these terms and your use of Proteinium’s site, products, and/or services.

Governing law

Proteinium’s goods and services and these terms shall be governed by and construed in accordance with the laws of Kuwait, without regard to its conflict of laws rules.

Protection of Intellectual Property

Notwithstanding any provision of these terms and conditions to the contrary, in the event that you could be deemed to infringe or diminish Proteinium intellectual property rights, including but limited to, copyright, trademark, confidential information, good will, business reputation then Proteinium retains any and all rights and remedies in both law and at equity including but not limited to injunctive relief and such actions will be filed in the appropriate state courts.

Termination

Proteinium reserves the right to terminate your account and your access to the website for any reason or no reason, and without any advance notice.

Relationship

Neither the making of these terms nor the performance of terms shall be construed to constitute Proteinium or you an agent, employee, or legal representative of the other party for any purpose, nor shall these terms be deemed to establish a joint venture or partnership. other than as set forth herein, neither party shall have any right or authority to create any obligation, warranty, representation or responsibility, express or implied, on behalf of the other party in any manner whatsoever.

Severability

If any provision of these terms is found to be invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect. no waiver of any provision of these terms shall be deemed a further or continuing waiver of such provision or any other provision.

Personal Information Use

We will use your personal information which you provide to us only to: Personalise content, business information or user experience, account set up and administration, delivering marketing and events communication, internal research and development purposes, providing goods and services.

Entire Agreement

These terms constitute the entire agreement between you and Proteinium. neither party shall be bound by any conditions, definitions, warranties, or representations with respect to any other terms or conditions except as expressly provided in these written terms